OUR POLICIES
Terms & Conditions For Sales of Products and Parts:
All prices are subjected to change without prior notice.
We reserve the right to correct typographical and printing errors
We reserve the right to correct prices or calculation errors.
We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either financially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact Email address has been given. We may not be prepared to incur extra expense, other than to use Email to cancel such an order.
We trust that for the majority of orders it will not be necessary to even consider cancellation but this will be done should the need arise.
CANCELLATION POLICY:
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited.
New customers please contact a sales account manager for proper set up prior to any transmission. You may e-mail your customer service representative directly or to sales@miamimarinepumps.com
An order confirmation report stating the expected ship dates of the ordered items will be provided when the order is received. The goal is to fill and ship those available items within 48 hours. Backorders are shipped to customers once per week or combined with the next order if this is preferred.
New orders are filled and shipped within a ten (10) day period for those items that are available in the warehouse with customer approval. Exceptions may apply.
Every effort will be made to honor special requests for same day shipments. For same day shipments, orders must be received by 12:00 P.M. Eastern Standard Time.
PAYMENTS:
Credit Application must be approved with 3 qualifying trade references reporting back.
Invoices in arrears are subject to a 1.75% monthly finance charge. Miami Marine Pumps reserves the right to discontinue future deliveries as long as payment is in arrears.Miami Marine Pumps. is entitled to claim settlement of outstanding amounts if the purchaser does not meet the payment obligation. Miami Marine Pumps reserves the right to make deliveries contingent upon prepayments if deemed necessary. If collection action becomes necessary, the customer shall bear all costs related to collecting the debt including, but not limited to, attorney’s fees, court costs, collection fees, and administrative fees.
FREIGHT POLICY:
All order are considered FOB Miami, Florida 33178 (our warehouse), unless otherwise stated.
Freight will be Prepaid for all orders over $3,000 USD (for eastern United States Only)
For all shipments of goods made to customer locations outside of the USA, the customer is considered to be the importer of record and is responsible in these cases (1) to ensure the imported goods comply with local laws and regulations, (2) to file a completed duty entry and associated documents, and (3) to pay the assessed import duties and other taxes on those goods.
RETURN POLICY:
Return Material Authorization (RMA) form must be obtained prior to goods being returned to Miami Marine Pumps. RMA forms can be obtained via a customer service representatives or your sales account manager. RMA forms must be submitted to Miami Marine Pumps detailing the return and approval must be granted prior to the return. Unauthorized returns will be destroyed upon receipt and no credit will be issued.
Product must be returned freight prepaid to Miami Marine Pumps.
Returns must be sent to the warehouse designated on the RMA; otherwise, logistics fees may apply.
Returned goods will be subject to a 20% handling charge.
Product must be in saleable condition; active part numbers, free from dents, scratches, rust and pricing/part number stickers.
Returns must be received by Miami Marine Pumps within 30 days of written approval.
Overage, Shortage and Damage Claims:
All freight damage and skid count discrepancy must be noted on Bill of Lading at time of delivery.
All discrepancies must be submitted to customer service in writing. The claim can be mailed, faxed, or e-mailed to the
Address provided above
Claims must be reported within 10 days of receipt of the shipment.
Credit will be issued after the discrepancy is verified.
Warranty:
All products come with a 12 month warranty from date of purchase. Miami Marine Pumps is not responsible for failure due to owner or operator abuse or neglect. Miami Marine Pumps is not responsible for failures due to improper repair or installation.